Customer Service Representative

Full-time

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Responsibilities

Your responsibility is to understand the customer’s business requirements, design, and configure the desired solution.

• Provide excellent, prompt and professional service to customers by phone or email.
• Follow up on open and uncompleted tickets every week.
• Take general line calls for service tickets or MACs.
• Open tickets following calls and emails with all the necessary information and distribute them to groups of technicians or appropriate subcontractors.
• File e-mails and documents related to the ticket in Q360 and Outlook with the ticket number entered.
• Follow the allocation and escalation processes.
• Respond to questions by phone and email.
• Make and deliver the return of orders every week.
• Prepare and submit monthly reports every month and the quarterly report every three months.
• Provide the requested quotes to the client.
• Closing and invoicing orders every month.
• Update customer files in the software.
• Make appointments with customers and technicians for the work to be done.

Qualifications

• At least 6 months – 3 years’ of relevant work experience.
• Experience in customer service, preferably in a call center.
• Experience in the field of telecommunications, an asset.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.
• Excellent Knowledge of Microsoft office Suite and Windows operation system.
• Impeccable English and French both orally and in writing.

To apply send your resume and cover letter to hr@connexservice.ca

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