INSIGHTS

Thought leadership
from Connex experts

PART 3: Voice Fraud SHAKEN not STIRed

PART 2: Phishing, Quishing, and other lurking cyberthreats

PART 1: Cybersecurity in the modern Contact Center

EXPERT INSIGHTS: Eric Greenwood on Large Language Models & GPT Technology

The Intersection of Conversational AI and UX

Top 4 Features of an Effective Intelligent Virtual Assistant (IVA)

A Closer Look at Voice Biometrics in the Contact Center

Is AI, Cybersecurity’s Double-Edged Sword?

Four Trends for Business Success in 2023

“I’m Sorry, I Didn’t Get That”: Flipping CX Perspectives with Conversational AI

"HELLO, CAN YOU HEAR ME?" A DELVE INTO VOICE ASSURANCE TESTING

The Implications of Cloud Migration and How to Navigate Them

Speech Analytics Success Series Part Seven: Knowing the Business of Serving Customers

Speech Analytics Success Series Part Six: Knowing Your Customer

Speech Analytics Success Series Part Five: The Willingness and Ability to Change

Speech Analytics Success Series Part Four: The Right People

Speech Analytics Success Series Part Three: Focus

Speech Analytics Success Series Part Two: Ownership

Speech Analytics Success Series Part One: Governance