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Streamline StreamPhone Contact Center
See how easy it can be with StreamPhone Contact Center. Give your guests the ultimate in self service and keep your staff focused on the next big rental.
Here are the top reasons to consider StreamPhone – Better for your customers and your agents!
StreamPhone embedded Contact Center from Connex allows you to take advantage of the available guest self-service options. We build and maintain BOTS for both voice and web chat.
Let your guests help themselves and leave your agents to work on high-value rentals.
Some of the features provided by StreamPhone embedded Contact Center include:
Agent Features
- Agents stay on one application – no need to have multiple screens open
- Real time transcription for every call
- PCI – Payment Card ready – secure pause and resume for credit card collection
- Compete VIP Guest treatment available to preferred callers
- Record every conversation
- Get detailed reporting on every call in your Contact Center
Guest Self Service Features
- Full self service options for common questions
- Self service is available through both voice IVR and web chat
- Secure guest authentication for self service
- Prebuilt BOTS for Access codes, WiFi passwords, billing questions, check out questions and more
- Customize your automated self service, per property
- Detailed reporting on self serve usage for both voice and web chat
- Connect social accounts like Facebook (Meta), and WhatsApp.
Interested in StreamPhone? – Drop us a note and we’ll do a full demonstration for you.
