Professional Services

At Connex, we are 100% committed to the success of your business. Our Professional Services help you plan, design, install, configure and test solutions for your operational environment.

Our certified and experienced professionals have in-depth knowledge of various technologies and implementation processes. Our understanding of the surrounding third-party technologies (servers, desktop, network, telephony, storage, security) ensures seamless integration within your operational environment. We give you the right combination of technical and business knowledge to complete your implementation on time and within budget.

Business Intelligence

• Business Analysis
• Contact Center SMEs
• Optimization & Audits
• Roadmaps and Industry Trends
• Innovation Labs & POCs

Deployment

• Conversational / DTMF IVR
• Voice Biometrics / Speech Analytics
• Workforce Management
• Digital channels
• Automated QA
• Stress Testing / Sanity / Production Monitoring

Professional Consulting

• Discovery, Designing & Planning
• Project Management
• Implementation and Installation
• Training and Consulting
• Moves / Adds / Changes (MACs)

Development

• Databases: Oracle, SQL Server, MySQL and PostgreSQL
• Programming: Java, C/C++, C#, Python, .Net and serverless computing
• Web: JavaScript, TypeScript
• Middleware: Web App servers, Messaging, CMS, Containers and Machine Learning
• Platforms: AWS, Azure, Linux, Windows Server

Integration

Our Delivery Approach

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We use a proven delivery approach and methodology covering configuration and project management. This approach is tailored to your operations and overall business requirements, so you can:

• Ensure on-time, on-budget and on-spec solution delivery
• Reduce setup costs through smooth implementation
• Achieve quicker ROI and time-to-value from your solution
• Minimize risk of uncontrolled project costs, time, and outcome

Speak to us to find out more about our Professional Services

 

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