Bridging the gap between patient and provider

The digital transformation of the healthcare industry has arrived and much like your average customer, modern patients expect secure and seamless interactions. Meanwhile, healthcare practitioners expect easy to navigate and timely access to patient data and diagnostic tools.

Thanks to the digitization of healthcare services, and introdcution of technologies such as AI and Machine Learning, you are finally able to overcome the biggest issue in health care services – the abudnance of unused patient data. Gain a 360 degree view of a patient’s data which can then be used to provide personalized and complete healthcare services.

38%

Telehealth usage has reportedly increased by 38% since 2020

- McKinsey & Company, 2021

Empathetic Patient Experiences

Trust & Transparency

Leverage Unused Data

Patient Experience

Whether it’s web, messaging, phone, chat or social media, healthcare providers need to interact with their patients across all touchpoints. Patients seek quick answers to questions, hence experience is a critical differentiator in the healthcare industry. With omnichannel solutions, it allows your organization to create a truly personalized experience. The use of AI, bots, and omnichannel solutions can be a game changer in transforming your patient services.

Operations

Leverage AI to integrate digital and human employees to work together to optimize operations and seek new solutions to old problems. Partnered with Sparkcognition, Connex provides AI solutions that will secure sensitive data with cognitive endpoint protection, and organize document hierarchies with natural language processing. Partnered with Amelia (formally IPsoft) to integrate your backend enterprise systems into one single intelligent platform to automate al your IT and administrative tasks with a single command.

Risk and Compliance

Manage the fraud process with better and faster authentication with solutions such as multi-factor authentication, behavioral analytics and voice biometrics. With the evolving technological environment, healthcare providers and patients are facing an ongoing risk with security issues such as data breach and hackers. In order to stay compliant with evolving regulations and to protect critical client information, Cryptographic Lifecycle Management will help you identify and manage all the threats.

Agent Engagement

Provide the right tools for your employees and gain visibility into their desktop activities to increase productivity. Whether your patient is contacting you with an inquiry on insurance or healthcare services, your employees will have the same visibility to the same information shared across the organization, ensuring a seamless patient experience.

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Innovation Services

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Our Solutions

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Why Connex?

Client Centric

Innovative

Leading Technology

24/7 Support with In-House Expertise

Extensive Partnerships