Provide immediate, personlized and ongoing support to large and complex customer bases
Businesses in the communications industry need to provide an ever-changing range of products and deliver communications services for millions of customers.
Connex is here to help you cater to the modern customer, with easy-to-use omnichannel customer service tools and round the clock support. We work with you to design and deliver the most efficient customer experience and ultimately improve customer loyalty and profitability.
Customer Experience (CX)
Whether it’s web, messaging, phone, chat or social media, telcos need to interact with their customer base across all customer touchpoints regardless of channel. Customers are constantly seeking quick answers to questions, hence customer experience is a critical differentiator in the telco industry. With omnichannel solutions, it allows your brand to create a truly personalized experience. With the use of AI and bots, omnichannel solutions can be a game changer and transform your business.
Digital Transformation (DX)
Your business is constantly faced with disruptive competition. Connex provides a wide range of solutions to help you grow and stand apart from the crowd. It is time to transform your business to add value to your customer journey. With digital transformation, your customers will able get products and services at their fingertips over any channel at any time. Also, you will get a 360 view of your customer through every touchpoint. This allows you to gather these insights to provide unique, timely and personalized offers for your customers. Ultimately, we want your customers to appreciate your communication and have it be meaningful to them. We will design and develop the solutions to successfully help you transform.
Risk and Compliance Management
Security is a key factor in managing your contact centre. Manage the fraud process with better and faster authentication with solutions such as multi-factor authentication, behavioral analytics and voice biometrics. With the evolving technology environment, telcos are facing an ongoing risk with security issues such as data breach and hackers. In order to stay compliant with evolving regulations and to protect critical client information, cryptographic lifecycle management will help you identify and manage all the threats.
Provide the right tools for your employees and gain visibility into their desktop activities to increase your contact centre productivity. Whether your customer is contacting you with an inquiry on a hardware upgrade or service changes, your employees will have the same visibility to the same information shared across the organization, ensuring a seamless customer experience.
Leverage AI to integrate digital and human employees to work together to optimize operations and seek new solutions to old problems. Partnered with Sparkcognition, Connex provides AI solutions that will secure sensitive data with cognitive endpoint protection, and organize document hierarchies with natural language processing. Partnered with Amelia to integrate your backend enterprise systems into one single intelligent platform to automate al your IT and administrative tasks with a single command.
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