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Master your CX Through AI-Powered Self Service
If you're ready to deliver personalized, world-class self service, choose Connex for your Bot deployments.
- Increase containment by up to 85%
- Reduce cart abandonment by up to 30%
- Lower Average Handle Time (AHT) by 5-10%
- Boost First Call Resolution (FCR) by 3-6%
80%
of customers prefer to do business with companies that offer more personalized experiences. - Forbes
+25%
Projected increase in customer satisfaction in companies implementing AI solutions. - Gartner
89%
of customers will continue purchasing with a company after a single positive customer service experience. - Salesforce
IMPROVE EXPERIENCES FOR YOUR CUSTOMERS THROUGH AI
- Customers can converse naturally with Bots, while avoiding rigid, difficult-to-navigate menu options.
- Advancements in AI mean that bots can perceive the intent of customers, and more precisely answer queries and direct them to appropriate agents.
- No more dead-end calls for your customers, nor endless loops through CX systems.
BOOST YOUR ORGANIZATION'S RETURN ON INVESTMENT
- Streamline CX Operations with personalization through multi-channel deployments.
- Lower handling times by agents and increased FCR means more time for critical support, and reduced contact center loads.
- AI deflects more calls from agents without compromising CX quality.
AI DEPLOYMENTS SIMPLIFY YOUR CUSTOMER JOURNEY, ADDING OPERATIONAL VALUE
FAQ (VOICE & CHATBOT)
- Provides knowledgebase answers and helpful links.
- Deflects unnecessary chats or calls from live agents.
- One of the most commonly-used AI applications.
- No authorization required.
25-85% Containment
FAQ
CHATBOT & VOICE KNOWLEDGEBASE
STATUS
- Provides the current status of orders, claims, refunds, outages, and account information.
- Deflects unnecessary chats or calls from live agents.
- Authorization required.
20-80% Containment
5-10% AHT Reduction
3-6% FCR Improvement
STATUS
ACCOUNTS, ORDERS
& TROUBLE TICKETS
AI DEPLOYMENTS SIMPLIFY YOUR CUSTOMER JOURNEY, ADDING OPERATIONAL VALUE
TRANSACTION SUPPORT
- Ideal for active e-commerce channels with simple transactions.
- Can be used with various technologies to improve conversion rates.
- Authentication required
+10-30% Cart Conversion
-20-30% Cart Abandonment
TRANSACTION SUPPORT
E-COMMERCE
INTEGRATION
SALES QUALIFICATION
- Gathers initial visitor information to pass to sales agents for follow up.
- Can be used for real-time monitoring of lead engagements.
- Simple, revenue-boosting AI Bot deployment
- No authentication required
10-50% Lead Capture Success
5-10% AHT Reduction
SALES QUALIFICATION
GATHER INFORMATION
FROM LEADS
BOTS FOR PERSONAS
The most effective bots are built to speak directly to your customer or target audience. Persona mapping provides your bot with important information that ensures they are always speaking in a manner that resonates with your customers.
DEMOGRAPHICS
PSYCHOGRAPHICS
SOCIOGRAPHICS
INTERESTS
ACTIVITES
BELIEFS
OPINIONS
EXPECTATIONS
TIME
SPEED
INTENT
THE RIGHT BOT-BUILDING TOOLS
Utilize bot integrations that mimic your existing or desired conversational flows and emulate natural interactions.
PROVEN DELIVERY PRACTICE
Thorough, extensible professional services with Connex, ensuring successful solution integration.
EXPERT EXECUTION
Benefit from Connex's expertise in AI solution integration with valued partners.
NO VENDOR LOCK-IN
You select the technology you wish to deploy, like Google Dialogflow, Omilia, Amazon Lex, Nuance Mix, and more.
ANY CHANNEL, ANY LANGUAGE
Leverage multi-channel AI capabilities, ensuring interactions in your customers' native language.
HOW DOES CONNEX SUPPORT POPULAR 3rd PARTY BOT PROVIDERS?
GOOGLE DIALOGFLOW
- Delivers natural language-based experiences for customer service as part of Google Contact Center Artificial Intelligence (CCAI).
- Includes both Chatbot and Voicebot services.
AMAZON LEX
- This Amazon service is for building conversational interfaces, and was originally used to power Alexa.
NUANCE MIX
- Used to build bots for voice and digital channels, this conversational AI platform from Nuance offers capabilities to design NLU-based IVR and chatbot solutions.
OMILIA
- Omnichannel AI platform providing seamless end-to-end conversational experiences for IVR, social, web chat, smart speakers, mobile, email and SMS applications.
