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About Connex and Google

We are proud to be partnering with Google to help our clients transform and automate their business through groundbreaking Google AI technology.

These solutions greatly improve customer experience while reducing operational costs. We understand there is a need in the market for Contact Centres to transform their environment to CCAI, and we are uniquely positioned to help enable this. Connex as a System Integrator, has a large dedicated in-house team to help our clients navigate the end-to-end digital transformation journey. Our expertise in CCaaS (Genesys, Avaya, Verint etc.) and Google Automation allows us to create personalized design and implementation services for our customers.

Check us out in the Google Partner Directory!

The Benefits of Google CCAI

Agent Superhero

Create agents that are superheroes

Free your human agents to focus on more difficult and specialized calls, providing real-time information, workflows, and turn-by-turn guidance.

Virtual Agent

Enable natural interactions with virtual agents

Deliver lifelike customer experiences that support accurate multi-turn conversations, built with deep learning technologies powered by Google Assistant.

Actionable Insights

Empower your teams with actionable insights

Turn your conversations into insights through analytics and reporting that uncover key call drivers, customer sentiment, and more.

Enable rich conversational experiences with AI-powered capabilities

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Better Together: Connex, Genesys & Google

Enhance customer experience by transforming your contact centre.
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Professional Services

Ensure seamless integration within your operational environment.

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Our Solutions

Explore our innovative solutions powered by leading technology and extensive expertise.

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Resources

See all the latest insights and resources that will help your business enhance customer experience.

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