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A more engaged and collaborative customer experience

Customer Experience has emerged as one of the most important factors determining your businesses success today. What matters for your customers now directly impacts your business, and not meeting customer needs can result in missed opportunities.

Connex creates innovative solutions by first understanding your challenges, vision, and goals. We are able to develop and deliver these solutions thanks to our in-house expertise and extensive partnerships with leading edge vendors.

Our solutions leverage intelligent technologies such as IVR bots, decision engines, speech recognition, digital channels and CRM. Customer Experience is further enhanced with emerging Artificial Intelligence capabilities and is provided in the cloud, on premise, or in hybrid environments fully supported 24/7/365 by Connex.

Client Engagement Contact Centre

Contact Centre

Powered by leading technology, enjoy reliability and scalability with Connex Cloud Office or on prem platforms.

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Agent Engagement

Provide the right tools to help your agents succeed.

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Client Engagement Fraud Prevention Detection

Self Service

Enhance customer experience by providing your customers with the tools to autheticate and service themselves.

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Client Engagement BPO HelpDesk

Contact Centre Outsourcing

Augment your existing contact centre or outsource your contact centre.

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Client Engagement CRM

Salesforce

Easily manage your customer relationships with the #1 Customer Relationship Management platform.

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Self Service

Enhance customer experience by providing your customers with tools to authenticate and service themselves.
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Collaboration

See how your business can benefit from unified communications.
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Resources

See the latest insights and resources that will help your business enhance customer experience.
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