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Create a limitless contact centre

Achieve better customer outcomes with the right customer journey, increase agent productivity and drive overall contact centre efficiency with Connex contact centre solutions. Our solutions can be deployed in the cloud or on-premise to meet your existing business needs and position your organization for strategic growth.

Contact Centre

Contact Centre

Connex offers clients leading public, private, premise and hybrid cloud solutions based on your specific requirements. These clouds are powered by some of the leading vendors in the marketplace including GenesysVerintAvayaSalesforceTwilioAWS and a host of others.

Voice

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  • Journey Mapping
  • Call/Screen Recording
  • IVR: Conversational Bots, Speech/DTMF/Voice Biometrics
  • Prebuilt packages with CRMs, External Bots, Legacy backends, Data Analytics

Omnichannel

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  • Orchestration of channels: Voice, Video, Chat, Email, SMS, Messaging, Google Home
  • Prebuilt Bots and solutions for a range of use cases
  • Integrated omnichannel desktops

Agent Engagement

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  • Call and Screen Recording
  • Quality Management
  • Workforce Forecast and Scheduler
  • Employee Engagement Quality Monitoring

Reporting and Analytics

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  • Real-time Data
  • Historical Reporting
  • Dashboards/Scorecards
  • Customer Experience Management

Whether it is on-premise or cloud, we work with leading industry vendors to power your contact centre solution to exceed your expectations.

From an on-premise perspective, we work with leading vendors like Genesys, Verint, Avaya for your deployment with end-to-end support.We also offer our cloud based contact centre solution Connex Cloud Office within a public multicloud offering by leveraging our industry partners. With the ability to host these solutions as a certified ASP partner in a private or public cloud (Azure or AWS).

Key Benefits

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Leading Technology

Our extensive partnership network with leading industry vendors powers your contact centre solution.

Boost Customer Experience

Boost customer experience by addressing customer concerns quicker than before.

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Reduce Handle Time

The right tools allow your agents to solve customer problems in a timely manner.

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Scalability & Flexibility

Easily scale up and down and manage monthly costs.

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Enhance your CX by transforming your Contact Centre

See what Connex and Genesys can do for you.