Contact Centres often struggle with hiring the right number of agents to match seasonal fluctuations. Higher than usual call volumes or increases in sick employees can seriously affect your services, and recruiting and training new agents is time consuming and costly.
Connex, together with our sister company DependableIT, are here to act as part of your team and help you overcome all your contact centre challenges and streamline your customer service by augmenting your existing contact centre.
of businesses outsource
57% of businesses outsource because it helps them focus on fundamental processes.- Customer Think, 2020
Our experienced agents provide support to address any frequently asked questions such as change in business processes, new product offerings and new events (e.g. COVID-19 impacts).
24/7 support with best-in-class solutions for level 1 and 2 support including basic troubleshooting, password resets, basic maintenance and reporting. All our agents are trained in multiple ticketing technologies.
All our representatives are trained in upselling and cross-selling, allowing the ability to handle each call as a valuable sales opportunity and increase average sales per order.
We can manage 100% of your order taking service needs or act as an extension of your company. Our agents undergo your brand and product specific training, customized by you or our dedicated training managers.
Constantly invest in the best technologies for multichannel customer contact such as cloud-based platforms, VoIP, email, and more.
Years of cross-industry experience allows our agents to quickly adapt to various call scenarios.
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