Toll Free: 1-866-429-4625

Relieve the pressure on your Contact Centre

Contact Centres often struggle with hiring the right number of agents to match seasonal fluctuations. Higher than usual call volumes or increases in sick employees can seriously affect your services, and recruiting and training new agents is time consuming and costly.

Connex, together with our sister companyΒ DependableIT, are here to act as part of your team and help you overcome all your contact centre challenges and streamline your customer service by augmenting your existing contact centre.

57%

of businesses outsource

57% of businesses outsource because it helps them focus on fundamental processes.

- Customer Think, 2020

Our Overflow Remote Agents Solution

300 Call Enter Agents
Access to 300+ Call Centre agents
Contact Center Technology
Leverage existing contact centre technology (Genesys, Cisco, Avaya, Salesforce, and more)
Specialized Industries
Specialized in Telco, Retail, ISP and Financial Institutions
Multiple Language Support
Multiple Language Support
Overflow Remote Agents Solutions

Our Skills and Channels

General Inquiries

General Inquiries

Our experienced agents provide support to address any frequently asked questions such as change in business processes, new product offerings and new events (e.g. COVID-19 impacts).

Tech Support

Tech Support & Helpdesk

24/7 support with best-in-class solutions for level 1 and 2 support including basic troubleshooting, password resets, basic maintenance and reporting. All our agents are trained in multiple ticketing technologies.

Sales

Sales

All our representatives are trained in upselling and cross-selling, allowing the ability to handle each call as a valuable sales opportunity and increase average sales per order.

Order Taking

Order Taking

We can manage 100% of your order taking service needs or act as an extension of your company. Our agents undergo your brand and product specific training, customized by you or our dedicated training managers.

The Benefits of Overflow Remote Agents

Latest Tech Benefits

Access to Latest Technology

Constantly invest in the best technologies for multichannel customer contact such as cloud-based platforms, VoIP, email, and more.

Flexibility Benefits

Flexibility and Scalability

Our resources are available to manage any call volume fluctuations and you pay on a β€œreal-time” or per-hour basis.
Specialized Industry Benefits

Specialized Industry Knowledge

Years of cross-industry experience allows our agents to quickly adapt to various call scenarios.

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Assurance Testing

Learn more on how to ensure optimal Customer Experience in your Contact Centre.

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Connex Salesforce

See how we support the #1 CRM solution in the industry to enhance your customer experience.

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Resources

See the latest insights and resources that help your business enhance customer experience.

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