Safe and seamless experiences for your customers and employees

Whether you are an established bank, insurance provider, or a fast-growing fintech, keeping up with customer expectations while maintaining security and compliance standards can be difficult.

Connex leverages next-gen technologies like AI, Data Analytics, Cloud, and more to provide you with integrated solutions and services that can help your business grow, retain, and offer an exceptional customer experience.

Increase
profits by

25%

Increasing customer retention rates by 5% can increase profits by 25%.

- Bain & Company, Financial Sector stats

Customer Experience (CX)

Connex offers a wide range of innovative solutions powered by next-gen digital solutions. We design, develop and deliver these solutions with a focus on delivering the best CX. From optimizing your contact centre to strengthening your brand, we help grow your business and stand out from the crowd.

Digital Transformation (DX)

Modern consumers are inundated with options when it comes to banking. However, many established financial institutions still operate with a legacy-era mindset, which requires DX to stay ahead. Consumers want the ability to contact your institution through any channel such as email, chat, phone, social media and mobile app. It is time to look at omnichannel solutions and evaluate the use of bots to provide a seamless customer experience.

Risk and Compliance Management

Security and fraud continue to dominate as key priorities in the financial industry. Manage the fraud process with better and faster authentication with solutions such as call recording, behavioral analytics and voice biometrics. With the evolving technological environment, financial institutions are facing an ongoing risk with security issues such as data breaches and hackers. In order to stay compliant with evolving regulations and to protect critical client information, Connex provides several solutions that will help you identify and manage all the threats in the digital space.

Agent Engagement

Provide the right tools for your employees to succeed. Gain visibility into their desktop activities to increase your contact centre productivity in your financial institution. Whether your client is contacting you with an inquiry on account balance, credit card, or mortgage application, your employees will have the same visibility to the same information shared across the organization, ensuring a seamless customer experience.

Back Office

Leverage AI to integrate digital and human employees to work together to optimize operations and seek new solutions to old problems. Partnered with leading AI technology partners like Amelia, Verint, Omilia, Sparkcognition and a host of others. Connex provides financial institutions with AI solutions for contact centers, back office, branches and many other areas.

Branch Solutions

Connex provides end-to-end infrastructure management services for bank branches. We take care of all end-to-end branch needs including business telephony, network and infrastructure solutions, connectivity solutions, AV,Β and smart hands and feet. We also offer Branch Assistant, an AI solution that allows for real end-to-end conversational service with near human accuracy.

Connex acts as an extension of your team to manage your desired solutions with one number to call, 24/7/365 technical support, technicians on-site with aggressive SLO, replacement parts, national coverage and health checks.

Our Solutions

Explore our innovative solutions powered by leading technology and extensive expertise.

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Resources

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Company Info

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Why Connex?

Client Centric

Innovative

Leading Technology

24/7 Support with In-House Expertise

Extensive Partnerships