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Connex Telecommunications  >  ConnexCare  >  Services
We take care of your network
     so you can take care of your business
Avaya Ip Office Specialists

ConnexCare Services

ConnexCare consists of a wide range of services to meet and exceed the demanding and ever changing network and communication needs of the modern organization. These services inclue the following:

  • Connex will provide customers an introduction meeting with the services organization to review all elements of coverage, escalation contact & procedures and demonstrate use of reporting tools.
  • Network Operations Centre (NOC) monitors and supports over 30,000 devices in Canada.
  • NOC is operational 24 hours a day x 7 days a week x 365 days a year.
  • Services provided across Canada.
  • Multiple vendors are supported to service a wide range of client needs.
  • Coverage is provided for telephone systems, data networks, wireless point-to-point and point-to-multi-point systems, as well as structured cabling.
  • Systems are monitored and action taken often before the client is even aware that there is a problem.
  • Regular software back-up of equipment ensures business as usual.
  • Trouble ticket management with detailed information every step of the way.
  • Pro-active maintenance and support helps minimize downtime.
  • Hardware replacements with guaranteed response times for equipment failures.
  • Factory certified technicians are available on all sites covered by ConnexCare.
  • Help desk and software support is available across Canada through our toll free number: 866-429-4625.
  • Contractual relationship with carriers helps minimize service issues.
  • Service Level Agreement (SLA) – committed assurance.
  • ConnexCare offers flexibility to meet our clients’ needs.

Vendors Supported
Connex supports and services products and technologies from the following vendors:

  • AVAYA
  • CISCO
  • NORDX
  • NORTEL
  • SPECTRALINK
  • SYSTIMAX

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