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Connex Telecommunications  >  ConnexCare  >  Overview
We take care of your network
     so you can take care of your business
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Microsoft Certied"The partners listed in this capability are qualified by Microsoft to deploy Microsoft Unified Communications Technologies, such as Exchange Unified Messaging and Office Communications Server (OCS), including audio, video, and Web Conferencing, and VoIP. Each partner has completed a rigorous technical readiness program that includes an internal deployment of the complete Microsoft UC offering."

ConnexCare Overview

ConnexCare is a comprehensive set of service, support, staffing and monitoring capabilities enhanced with effective financial solutions that offer our customers superior solutions and flexibility. ConnexCare can be as simple as a single site maintenance agreement or a highly customized national Service Level Agreement with on-site dedicated staff.

Some Interesting ConnexCare Facts

  • Network Operations Center (NOC) manages 11,400 customer sites
  • NOC monitors over 30,000 devices in Canada daily
  • NOC is operational 24x7 hours¬† 365 days a year (Live Answer)
  • Services provided across Canada with on-site capabilities
  • Multiple vendors are supported to service a wide range of client solutions
  • Systems are monitored and managed, and action taken pro-actively
  • Regular software back-ups are a scheduled occurrence
  • Industry leading Trouble Ticket Management system
  • Optional Web-based reporting provides clients with secure access to view performance, status and action on their communication environment
  • Pro-active and preventive maintenance routinely performed
  • Rapid response to system failures with guaranteed response times
  • Factory certified technicians are available in all cities supported by Connex
  • Help desk and software support is available across Canada through our toll free number: 1-866-429-4625

ConnexCare Services

ConnexCare consists of a wide range of services to meet and exceed the demanding and ever changing network and communication needs of the modern organization.   
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ConnexCare Service Agreements

To offer our clients the maximum flexibility and value, we have organized these services in a comprehensive and customizable set of ConnexCare service agreements to suit a wide range of demands. 

SupportCare Agreements
ConnexCare is a comprehensive set of service, support, staffing and monitoring capabilities.
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NetworkCare Agreements
NetworkCare offers a full suite of Service Level Agreements to our Connex customers that encompass value added monitoring.
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ConciergeCare Agreements
For customers who require more than the occasional technical resources to be available when called upon.
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CareDesk Agreements
Through our National Operation Center, we offer remote software and Tier 1 support to customers who require a customized helpdesk and general software support.
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CustomCare Agreements
For customers who do not fit in any traditional program and template of service and require a customized plan for their business.
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