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Job Postings - Engineering

Senior Telecommunications Architect
Location Montreal, Quebec
Reports to Engineering
Department Engineering
Job Description CONNEX Quebec is currently looking for a senior Telecommunications Architect specialized in UC - CC on the AVAYA platforms to serve its customers in Quebec.

The incumbent will report to the Director Engineering & Technologies and will be based in the Montreal area, on occasion, he will be required to travel to Quebec and Ottawa regions. The desired candidate must have in-depth knowledge on Avaya telephony systems, Call Center and UC applications. Alongside the technology proficiency, he should master the skills for customer presentations, consulting, business solution positioning and counselling
Main Functions
  • Pre-sale Architect – Engineer supporting the sales team
  • Participate to account strategy planning with sales team,
  • Run customer presentations,
  • Write technical propositions or consultation studies,
  • Working with the customer in defining their needs, designing custom solution,
  • Accountable for solution design and writing technical response to RFI and RFP,
  • Conduct technical roadmap studies on mandate and write report,
  • Plan and execute project with other team members.
  • Work closely with project manager to ensure satisfactory delivery to customer
  • Ensure handoff to implementation and support team is done smoothly (training and doc),
  • Design detailed architecture for complex projects, (Design document, IP Worksheet, etc..)
  • Ensure the architecture is delivered as design and following the Best Practices
  • Mentor junior SE in engineering team.
  • Represent a positive image and reputation of the company to the customer.
The candidate profile
  • Broad experience in IP Telephony, Unified Communications (UC), and Contact Center (CC) practices.
  • Enterprise Solution Architect with a solid experience in many important Avaya projects,
  • Strong pre-sale skills in running customer interview and positioning business solutions,
  • Solid credentials in Avaya, for UC and CC portfolio; CM, AAM, CMM, SM, IPO, CS1000, AACC, Elite, ACCS, AEP,
  • Good knowledge in IP Telephony and Data Networking,
  • Good knowledge in CC applications and their customer back-end integration
  • Accomplished writer of technical documents; RFP, quotes, SoW, Design Documents, Consulting Reports (French and English),
  • Ability to deliver complex solutions in post-sale
  • Excellent multitasking capabilities can perform under pressure.
  • Extensive experience (5-10 years) in positioning, design and delivering complex telephony and call center infrastructures.
  • The candidate must possess ACIS and ACSS CS1000 qualifications
  • The candidate must have knowledge such as CCNA or any other network certification.
  • Excellent communication skills in French and English.
  • Ability to work flexible hours to deliver projects in time
Preferred Qualifications / Certifications
  • Bachelor or specialized College degree in Computer Science, Networking or other related IT program
  • Technical certifications such as Avaya APDS, ACSI and or ACSS are strongly considered,
  • Networking experience and/or certification,
  • Other certifications or experience with other vendors such as Cisco or Microsoft
  • Experience in connectivity such as PRI, MPLS, SIP Trunking,
  • Experience in SIP integration such as CS1000, MS Lync,
Data Sales Engineer
Location Toronto, Calgary
Reports to National Director Sales Engineering
Department Engineering
Primary Function The primary function of this position is to work with the Account Executives and their customers, to design a Data Solutions & WAN (primarily Avaya & Cisco) that is within their budget and meets the requirements for today & allows for the ability to grow to meet their future needs.

The Sales Engineering Group is responsible for working closely with the AEs & their Customers to develop a solution based on the customer’ s needs both presently & with a view into their future requirements to ensure the solution for today can also meet their future needs and budget.
  • Provide Technical Support for Sales Department and the Support Centre
  • Engineer Cisco or Avaya Data systems, including LAN / WAN
  • Provide Connex bandwidth quotes for the AEs
  • Participate with Sales team in customer discovery meetings
  • Configure solutions using manufacturers design tools
  • Document scope of work for the configured solution
  • Create labour and equipment quote with Connex provided tools and present to account executives
  • Assist Engineering team members as required
  • Update manager and other departments with the status of quotes ie Install Manager, PMO or Procurement
  • Strong industry/ technical background is required
  • IP & Switching protocols
  • A minimum of 6 years industry experience
  • Excellent interpersonal & communication, presentation skills
  • Self Motivated with strong work Ethic
  • Strong PC skills
  • Team Player
  • Require Minimal Supervision
  • Thorough understanding of all Cisco &/or Avaya Data products
  • Data/ Networking Training
  • Nortel / Cisico Design and Technicial Certification/Training
    -Cisco, CCNA, CCDA, CCIE, etc
    -Nortel NCDS, NCSS, NCDE, NCSE, etc
Personal Contacts
  • Works closely with the Account Executives and their Customers.
  • Sales Administrators
  • Maintenance Contract Personal
  • Procurement
  • NOC Personal
  • PMO
  • IT Personnel
Equipment Used Computer with Office software and phone.
Environment Office
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